Coronavirus Response

Are you accepting new move-ins?

Yes. We are here to provide loving, caring support to our residents. To ensure the wellbeing of our existing residents, new residents are thoroughly evaluated by our leadership team to review each individual situation in order to ensure a smooth, thoughtful transition into our communities. 

What is the new move-in process?

For more information about your community's move-in process, please contact your community. 

How to communicate with your loved one living in our Independent and Assisted Living Communities

• Direct phone calls, emails, letters, or cards with uplifting and warm messages
• Closed window chats - please schedule a time to chat with your community scheduler
• Video chats through services such as Zoom, Skype, Facetime, Google, Facebook Messenger - please schedule a time to chat with your community scheduler.

How to communicate with your loved one living in our Memory Care Communities

• Send a card, write a note, enclose a picture, have your children or grandchildren create artwork
• Video chats through services such as Zoom, Skype, Facetime, Google, Facebook Messenger - please schedule a time to chat with your community scheduler.
• We love closed window chats for our residents, but please coordinate closely with your community as some residents have difficulty with visitors at the window. 

How can I use Skype / Facetime / Zoom or another video sharing application with Memory Care residents?

Using current technology with memory care residents can sometimes be challenging.  Some residents can engage and love the interaction while others may be confused. We want to try all options for your loved one, contact your community today to explore your communication options.

Can I send my loved one a gift? 

Yes! We encourage families and friends to mail packages, cards, and other trinkets to the community, clearly addressed to the proper resident. We have protocols in place for delivering goods to your loved one including a 24 hour waiting period, sanitization, and assistance with opening mail and packages as needed. Please feel free to contact your community for complete information. 

How do I drop off supplies to my loved one?

• Please call prior and drop supplies off in a bag at the front door with a note clearly stating which resident it belongs too.  
• Things can be purchased online and delivered straight to the community, please make sure to note the name and apartment number.  We are happy to verify delivery if requested.

I like to do my loved one’s laundry – how can I pick it up and drop it back off?    

During this time we’re requesting that all laundry be completed at the community.  If there is specific soap and or additives you would like used, we can purchase any supplies and have them stored for your loved one's use.

PPE (Personal Protection Equipment)

• You may have heard that hospitals and other medical facilities are running short on various PPE. PPE consists of gloves, gowns, masks and face masks / glasses and other various items.  
• We are continuing to track our supplies and we are following CDC guidelines on proper use of PPE as necessary.

Are you using a chemical disinfectant that will kill COVID-19?

Yes. For years we have resourced chemical disinfectants that kills all viruses and bacteria. This chemical is 100% effective against COVID-19. We do not use bleach, as you might in your own home, due to its caustic nature.

If a resident leaves the community, what is the procedure for returning?

• 100% screening and temperature checks are in place.
• All side doors and additional entryways have been closed and locked. All residents, staff, and others will need to come through the front door.
• If a resident leaves our community once they return they will be isolated in their apartment up to 14 days to protect their neighbors. We will monitor the resident for COVID-19 signs and symptoms during isolation.

Services we provide for our Independent Living and Assisted Living Residents

• We offer grocery shopping services and can assist with ordering online.
• Our Activities program maintains a healthy, vibrant lifestyle for our residents, contentrating on utilizing one-on-one activities and use of technology in their daily lives.
• Our walking community is second to none with outdoor courtyards and areas to practice social distancing while getting exercise.

Can my loved one use telemedicine?

Yes, we are happy to assist your loved one get in touch with their physician using telemedicine. We'd love to help your loved one coordinate their appointment.